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Recovery Controller

  • Location:

    Birmingham, West Midlands

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £19000 per annum

  • Contact:

    Peter

  • Contact email:

    peter.davis@brookstreet.co.uk

  • Job ref:

    BMH/24938_1570022575

  • Published:

    21 days ago

  • Expiry date:

    1/11/2019

  • Startdate:

    30/09/19

Job Description

I am recruiting for Recovery Controllers for a client based in Birmingham. This an opportunity to join a local firm who specialise in the recovery of vehicles after accident or breakdown. They are offering a basic salary of £19,000.

THE ROLE
This is a customer focused role and will involve liaising with the emergency services and other motoring organisations. Working within our customer service office, you will be the first point of contact for officers reporting vehicles that have been involved in an accident or have broken down in a dangerous position and will liaise with the recovery team in the collection of the vehicle. You will strive to always capture all the relevant information including the precise location of the vehicle.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?
Working in the recovery team, the role will require candidates to; -

Handling telephone calls from customers including Motoring Organisations (i.e. AA, Green Flag) and broken-down motorists.
Dispatching an appropriate roadside technician or recovery driver to an incident.
Overseeing the daily operation of the business and ensuring all customers are attended to within good time

HOURS

4 shifts of 9.00am - 9.00pm on a four-on/four off rota.


PERSON SPECIFICATION

" 1 year's experience of recovery management call handling
Punctuality and reliability
Excellent written and verbal communication skills
Excellent customer service skills
A "can do" and positive attitude
Excellent problem-solving ability
Ability to work calmly and effectively under pressure
Attention to detail

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE AND ARE ABLE TO DEMONSTRATE THIS VIA YOUR CV AND AN INTERVIEW***


PACKAGE AND BENEFITS
- £19,000 p.a (£8.25 per hour) rising after probationary period.

DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU.

Please send your CV and call Pete on 0121 643 6954

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