To process updates to the Patent register in response to requests received from internal and external customers.
Examine evidence relating to requests to record Registerable transactions under s30, s32 and rule 47. To accurately update the Patents Register with the information provided on the form or ensure deficiencies/anomalies are brought to the customers attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate.
To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner. To investigate and respond to gaps, errors and irregularities in information.
To answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care. To take notes of the content of calls and annotate cases when necessary.
To print off the EPO tape report and correct anomalies within 10 working days achieving an accuracy rate of 95%.
Record EPO corrections and pre-grant changes within 10 working days achieving an accuracy rate of 95%.