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REMOTE WORKING - Data Resolution Service Call Agent

  • Location:

    Oxfordshire, England

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £11 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    24 days ago

  • Expiry date:


  • Startdate:

    10/06/22 09:21:59

Job Description

Remote Working - COVID19 Resolution Call Agent

We are working alongside a department within the NHS who are looking for multiple Call Agents on an on-going temporary basis. (Until the end of September with possibility of an extension)

This position is a REMOTE, working from home role only. Candidates would need to be able to commit to working between hours 7:00am-19:00pm, 8 hours a day, Monday-Sunday on a rotating shift pattern. (Full-time and Part-time available)

Overall Purpose
Responsible for responding to calls from the general public who require amendments to their COVID-19 Vaccine Status. Using a range of databases and web-based applications to investigate errors and make amendments.

- Ability to communicate effectively: orally, aurally and in writing.
- Strong keyboard skills.
- Ability to handle multiple tasks.
- Demonstrates tact and diplomacy.
- Resilient with the ability to remain calm whilst working under pressure.
- Attention to detail and accurate data entry skills.
- Ability to work to defined policy, procedures, practice and instructions.
- Reliable, cares about attendance and punctuality.
- Demonstrates a positive and flexible approach in line with the changing nature of the service delivery model.
- Demonstrate commitment and recognition to the core values and beliefs of an employee of the NHS.
- Understanding of confidentiality and data protection

All training will be given as well as all equipment will be supplied via client.

Location: Remote Working Only.

Working hours: Candidate would need to be able to work between 7:00am-19:00pm, 8 hours per day on a rating shift pattern)

Pay Rate as follows: - (Weekly Paid)

Day shift: £11.00 p/h

Night/Saturday Shift: £14.00 p/h

Sunday/Bank Holiday Shift: £18.00 p/h

If you are interested in the above role, please apply to this advert. - Thank you


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