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Req5544 - Call Handler

  • Location:

    Newport, Wales

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £10.51 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    4 days ago

  • Expiry date:


  • Startdate:

    12/05/22 11:28:00

Job Description

Are you looking for weekend work? If so this job will be perfect for you!

This Role is part time for Sat and Sunday, Rotational one weekend 7.30-1pm one weekend and then 11.30-5.0pm the following weekend - 11 hours.

Also if someone wanted the weekday and the weekend we would combine them so they could work 26 hours a week if they would prefer that?

Hourly rate - £10.51

Role overview:

Job-Answer all incoming/outgoing calls in line with current service level agreements
Respond to all emails and internal service requests in line with current service level agreements. Not applicable to Switchboard Services however will be required if moving into another area in the Future
Use the internal system to provide an accurate and timely response, or escalate queries where applicable.
Be customer focused at all times ensuring that excellent customer service is provided on all calls.
Highlight any improvement opportunities
Be a part of process and service improvements whether through suggestion or implementation.
Work as part of a strong team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.


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