Job Description

Role Overview

There are 4 areas within Order to Cash (Accounts Receivable) the candidate could be asked to perform work on, receipting, queries, invoice requests and debt collection. Full end to end training is provided including a mentor until the person is confident with the tasks and the work load they are expected to process. These 4 areas tasks are:-
" Process and raise invoices and maintain customer accounts
" Provide responses to Invoice queries via email and telephone
" Perform transactional receipting and when necessary investigational work on unidentified transactions paid into clients bank accounts
" Debt collection activity and management of third party money activities via email and telephone.
Key Responsibilities
" The candidate would be part of a team which is responsible for providing a smooth running service for a variation of Government clients.
" Monitoring workloads and escalating issues that could affect delivery targets to the Management Team.
" Being mindful of SLA/ KPI and how to prioritise their workload.
" Displays a 'can do' attitude to managing own workload to be able to assist other team members to achieve the team objectives.
" Willing to communicate with customers, clients and colleagues via telephone, email or Microsoft Teams.
" A willingness to learn on the job if no working experience in an office.
" Promote positivity, openness and commitment to achieving service delivery across Order to Cash.
" Receive incoming emails/ service requests from internal / external sources, providing timely and thorough responses and when not possible individuals are able to escalate to the correct person/ team.
" To maintain records and retrieve information as required.
" To collate and issue documentation as required.
" To assist in the production of weekly and monthly management information (MI).
Essential Skills
" Good Microsoft Word and Excel skills
" Ability to prioritise own workload and meet deadlines with support where required.
" Ability to communicate clearly and concisely with people at all levels both internally and externally.
" Articulate and able to develop good working relationships with colleagues and clients.
" Takes pride in delivering a high quality, high accuracy tasks under strict deadlines
Desirable Skills
" Experience of working within a team preferably a finance team in an administration environment.
" Knowledge and understanding of the SSCL organisation
" An understanding of Oracle systems and how they function