Job Description

Are you looking for part time temp work?

Shift timings :To provide maternity cover for two part time employees which equals to 1FTE.(Office Based)- 0700-1500 or 0800-1600

10.51ph

Temporary - Agency (Maternity Cover)

Shared Services Connected Limited have an opportunity (temporary role) for an individual to work on an exciting fast paced team based in their Document Management Department in Newport. The vacancy will be office based and you will be part of a dynamic team. The Document Management Department manage inbound and outbound documentation for various Government Departments and 3rd Party Suppliers.
To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others. following Government Guidelines to destroy and retain documents in line with UK General Data Protection Regulation (GDPR)
The individual will need to demonstrate excellent customer service and communication skills. Attention to detail and accuracy is key to this role. IT skills are required demonstrating accurate data input and knowledge of excel.
It is essential to be able to lift up to 15kg in weight. Manual Handling training will be given.
Basic knowledge of HR and Finance would be useful but not essential.

Key Responsibilities
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality with attention to detail.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.

Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.

Desirable Skills
Able to follow process
Numerate.
Ability to navigate around and understand use of relevant systems