Back to Search Results

Resource Planning Analyst

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £25000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:


Job Description

Workforce Planning Specialist

Competitive Salary

Coventry/Milton Keynes

My client who is based in both Coventry and Milton Keynes are looking for a new planning support Specialist to join their team.

" Assist with gathering call data for analysis which will produce call volume trends, service activity.
" Produce forecast which is required for staffing levels and provide this to management
" Be a point of contact for scheduling requests, time off, shift trends etc.
" Develop a base knowledge of workflow/workforce management by assisting high level workforce planning.

Desired skills:
" Excel, Access, IEX workforce management system, Hyperion Budgeting Software
" Ability to learn company policies and procedures to complete assigned tasks
" Follow established procedures

If you feel this is a role suitable for yourself then please send CV


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now