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Resource Planning Analyst

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £25000 per annum

  • Contact:

    Annie

  • Contact email:

    coventry.web@brookstreet.co.uk

  • Job ref:

    COV/16082_1549646524

  • Published:

    3 months ago

  • Expiry date:

    10/03/2019

  • Startdate:

    25/02/19

Job Description

Workforce Planning Specialist

Competitive Salary

Coventry/Milton Keynes

My client who is based in both Coventry and Milton Keynes are looking for a new planning support Specialist to join their team.

Responsibilities:
" Assist with gathering call data for analysis which will produce call volume trends, service activity.
" Produce forecast which is required for staffing levels and provide this to management
" Be a point of contact for scheduling requests, time off, shift trends etc.
" Develop a base knowledge of workflow/workforce management by assisting high level workforce planning.

Desired skills:
" Excel, Access, IEX workforce management system, Hyperion Budgeting Software
" Ability to learn company policies and procedures to complete assigned tasks
" Follow established procedures

If you feel this is a role suitable for yourself then please send CV

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