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Resource Planning Manager

  • Location:

    Belper

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to ยฃ32000.00 per annum

  • Contact:

    Blaze Furley

  • Contact email:

    [email protected]

  • Job ref:

    BBBH396304_1748013803

  • Published:

    about 13 hours ago

  • Expiry date:

    22/06/2025

  • Startdate:

    Asap

Job Description

๐Ÿ“Œ Job Advert: Resource Planning Manager
๐Ÿ“ Location: Belper
๐Ÿ’ผ Salary: Circa ยฃ32,000

Are you an experienced planner with a knack for getting the most out of people and processes? Our client, a well-established and respected business, is looking for a Resource Planning Manager to join their growing team. This is an exciting opportunity to take ownership of resource strategy and help drive operational excellence.

๐Ÿ› ๏ธ Key Responsibilities:

  • Design and implement strategic resource plans that align with company goals and service level agreements (SLAs).
  • Develop and maintain forecasting models to predict short- and long-term resource needs across departments.
  • Monitor utilisation, identify gaps in field and contact centre coverage, and make data-driven adjustments to resource allocation.
  • Work closely with department heads to resolve resource conflicts and ensure optimal workforce balance.
  • Lead a team of resource planners-setting objectives, guiding best practices, and fostering continuous improvement.
  • Track and report on key performance indicators (KPIs) to support operational efficiency and decision-making.

โœ… What We're Looking For:

  • Proven experience in business resource planning or workforce management.
  • Exceptional organisational skills and attention to detail.
  • Confident communicator, comfortable working with a range of stakeholders.
  • Calm under pressure, with a flexible and adaptable approach.
  • Proficient in Microsoft Office and familiar with web-based planning tools.
  • GCSEs in Maths and English at Grade 4/C or above (or equivalent) are essential.

๐ŸŽฏ Why Apply?

You'll be joining a supportive team in a company that values efficiency, communication, and continuous improvement. If you're looking for a role where you can make a tangible impact on the business, this could be the perfect fit.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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