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Resourcer - Public Sector

  • Location:


  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £12.00 per hour

  • Contact:

    CRT Team

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    27 days ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Description

Brook Street are looking for Resourcers to join our Central Resourcing team based in our Uxbridge head office.

Location: Uxbridge UB8
Pay rate: 12.00ph
Hours: Monday to Friday, 9am to 5:30pm with 1 hour lunch. 7.5 hours per day.

This is a temporary, ongoing position, with the possibility of a permanent opportunity.

You will be a part of a wider team who specialise in recruiting for a variety of high-end clients within the Public Sector which require staff in: Customer Service and Administration.

The ideal candidate would be motivated to learn and grow professionally, have a good telephone manner, be organised and able to offer exceptional service to our customers.

Your role as a Resourcer will be to work as part of a team, under the supervision and direction of the Central Resourcing Team Leader, to work on a high volume of roles and deliver the candidates in the agreed timeframe. This role will suit somebody who is process driven and able to work to KPIs, targets and deadlines.

This role will offer a hybrid model with 3 days in the office and 2 from home once full training has been completed and once you are able to work independently.

Role Responsibilities:
" Working with internal stakeholders to discuss recruitment requirements and proactively source suitable applicants to meet client requirements
" Making high volume calls on a daily basis to meet KPIs
" Conducting telephone screening for applicants in response to advertising
" Arranging ID validation calls in line with legislation and compliance
" Record daily figures to be reported to the Central Resourcing Manager
" Ensure compliance with company, client and legislative requirements
" Maintain and control accurate data using legislative and company systems
" Ensure an effective and secure system for all information /data including paper-based documents
" Comply with the Company`s Business Ethics and standards of excellence
" Promote Brook Streets image through appearance and conduct

Experience and skills required:
" Experience of working within a customer focused role either face to face or telephone based would be preferred however will consider those that are able to demonstrate the right attitudes and behaviours.
" Must have excellent organisational skills and be able to work under pressure and to tight deadlines
" Must have good communication skills both written and verbal
" Must be able to communicate with both candidates and colleagues by telephone and email
" Must have great attention to detail
" Must be adaptable and willing to learn
" Must be driven and motivated
" Must always be extremely personable and professional
" Must be able to travel to the Uxbridge office

This role is temporary ongoing and could have the possibility to go permanent.

If you think this is something you would be interested in please apply with your up to date CV.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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