The role is within an industry that is fast paced and continuously evolving and therefore requires you to be able to make quick changes to current processes in order to ensure the company delivers compliant information.
As ECO Compliance Administrator, your role is to review and ensure the compliance of ECO measures. This will be completed by following our validation process and utilising the guidance documents in place, alongside our CRM system to ensure accurate validation.
We are looking for someone who has a great eye for detail and is able to identify common issues as well as competently explain this in order for the error to be rectified first time. You will also need to be able to switch your focus from one set of requirements to another in order to ensure you are not requesting information that is not relevant.
Validation of daily measures
Issuing Acknowledgement emails to contractors
Customer Satisfaction Surveys
Issuing of queries to contractors and liaising with them to close down
Updating of CRM system to ensure accurate records are kept
Good understanding of Microsoft Office programs, especially excel
The ability to adapt to changes, especially were these effect the day to day processing of work
Able to work under pressure and to strict deadlines
Excellent telephone manner
Good communication skills
Knowledge of the OFEGM ECO Guidance
Able to work outside the stated working hours, this may include weekend working from time to time
Use of a previous CRM system
Job Type: Full-time
Salary: £15,000.00 /year