Job Description

I am currently recruiting for an office administrator for me client based on the outskirts of Newcastle

Hours Monday to Thursday 7.45am till 4.30pm and Friday 8am till 4pm

Salary £18,486.00 - £20,950.80 depending on experience.

Purpose of Job

• The processing of sales orders, dealing with visiting customers, giving advice and guidance on product recommendations in a friendly & professional manner.
• Maintain a positive contribution to an efficient, motivated group of individuals committed to providing outstanding levels of customer service.
• Positively contributing to the 'can do' team ethos within the company.
• The timely completion of all associated administrative tasks some of which are listed below. These will include: - (but are not exhaustive)
• Detailed Duties & Responsibilities

• The accurate & timely processing of sales orders onto the computer system, and the production of delivery notes & invoices and other associated administrative tasks as instructed by the sales office manager.
• Processing sales orders received from Nationwide Hygiene Supplies via the EDI Nationwide Member Hub.
• Processing of Thomas Owen invoices for Nationwide via the EDI hub.
• The processing of completed despatch sheets, including sorting the proof of delivery notes into numeric order, scanning & filing.
• Answering the telephone within 3 rings and routing incoming calls.
• Dealing with customers that call into the showroom/trade counter providing assistance and/or product advice as necessary.
• Receiving and handling cash from customers.
• Receiving and handling cash from drivers.
• Processing credit & purchasing card payments.
• Dealing with customer queries in a helpful & professional manner.
• Chasing out, and liaising with the warehouse any outstanding or late orders.
• Providing assistance to and liaising with the purchasing department as and when necessary e.g. "booking in" deliveries from suppliers.
• Maintaining a clean & tidy personal working environment.