Job Description

I am recruiting for a Sales Advisor for a client based on the outskirts of Birmingham City Centre/Aston; they are offering a basic salary of £18710 plus a fantastic commission structure where you can earn up to 25% of your annual salary over a monthly and quarterly basis.

THE ROLE
There is a great balance of customer service, sales and administration within this position and it is essential you are a friendly, sociable and tenacious individual.

Working alongside an Assistant Manager and Store Manager, you will be the first point of contact for most of our customers. Making anywhere between 50-200 calls a day as well as meeting customers who visit the storage unit you will work to achieve store KPI`s, selling storage space, merchandise and insurance, following up on enquiries and advising customers on the best solution for their particular needs.

As well as being responsible for generating new business you will also look after the facilities, ensuring all storage areas are kept clean, tidy and secure, reporting any issues and getting them resolved. You will also be completing administrative duties within this position such as monitoring credit control and calling customers for outstanding payments.

THE COMPANY
You will be working for one of the most established and recognised storage companies in the UK where both customers and employees are treated with the upmost respect. They are a leading company within this industry giving you a real confidence when promoting the services on offer. They offer storage space by the square foot for both residential and business customers.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?
- Making/receiving between 50-200 calls a day from a warm customer lead database
- Selling storage space to customers and upselling merchandise and insurance
- Working to KPI`s and sales targets
- Ensuring the facilities are clean, tidy and secure at all times
- Report any issues to the relevant department/person and ensure they are resolved
- Manage complaints and escalate to managers if required
- Complete general administrative duties such as email writing, dealing with post etc.
- Credit control - manage customer payments and call for outstanding balances

HOURS
You will need to be flexible to work 40 hours per week over 5 out of 7 days to cover the following opening hours (no more than 8 hours a day):
Monday to Friday: 8.00 am to 6.00 pm (8.00am-5.00pm/9.00am-6.00pm)
Saturday: 9.00 am to 6.00 pm (9.00am - 5.00pm/10.00am - 6.00pm)
Sunday: 10.00 am to 4.00 pm

PERSON SPECIFICATION
- Have a full driving license and access to your own vehicle due to the location would be ideal
- Flexible - happy to work the advertised shifts
- Previous Tele-sales experience is essential
- Strong customer service/communication skills, both verbally and written
- Able to build a rapport with customers by asking open questions
- Experience of and comfortable working towards KPI`s and sales targets
- Be target orientated, tenacious and self-motivated
- Familiar with Microsoft Office packages i.e. Outlook, Excel, and Word
- Stable work history, be able to explain reasons for leaving previous positions
- Punctual, reliable and experience of working well within a team
- Friendly, sociable and professional

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE AND ARE ABLE TO DEMONSTRATE THIS VIA YOUR CV AND AN INTERVIEW***

PACKAGE AND BENEFITS
- £18,710 basic salary
- Monthly and quarterly bonus which is up to 25% of your annual salary (average quarterly bonus is circa 15% of annual salary)
- Monthly bonus can be up to and exceeding £500
- Quarterly bonus can be up to £4500
- 28 days rising to 33 days with service
- An extra day off for your birthday - every year!
- Family friendly policies to include enhanced maternity, paternity and adoption leave
- Contributory Pension Scheme
- Company Sharesave Scheme
- Free Car Parking

DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU.

Please send your cv and call Pete on 0121 643 6954

***If you have not received a response within 48 hours, unfortunately your cv has not been selected on this occasion***