Job Description

Job Title: Sales & Marketing Administrator

Location: Woodplumpton, Preston

Working hours: 9.00 - 5.00pm Wednesday - Saturday (possibility of full-time if preferred), 23 days + bank holidays (pro-rata)

Salary: £20,000-£25,000 pa

Responsibilities:

-Responding to & following up on customer enquiries

-Printing, filing & dealing with sales emails

-Keeping track of potential customers` sales

-Liaising with Estate Agents to ensure property listings are correct and effective

-Liaising with Estate Agents on effective marketing of properties

-Preparing sales documentation, using templates, formatting and editing documents in Word, Excel and Outlook

-Managing the customer options and extras spreadsheet and process (the initiative to ensure customers' extras and options are agreed with the customers, instructions are documented correctly, approval documentation and invoices are prepared, sent out and obtained back from the customer, instructions are sent to site and the relevant build staff, and checks are carried out at the property to ensure the instructions are being carried out correctly)

-Providing customers with updates on build progress, choices required and deadline dates

-Maintaining and updating customer databases (eg customer enquiries), planning and making follow up calls, carrying out viewings and answering customer questions/enquiries promptly and politely.

-All general Sales & Marketing administration (keep price lists and specification up to date, chasing enquiries etc)

-Writing and preparing social media content and news articles for the website.

-Website (updating, news articles, linking to social media, modernising where needed, ironing out issues with operation)

-Developing brochures, signage and maintaining the brand image

-Looking into & ordering gifts for handovers

-Continual development of our customer service systems through management and improvement of sales checklists

-Obtaining customer feedback

-Arranging face-to-face meetings with customers following Exchange of Contracts stage and arranging site visits at the First Fix build stage of their plot, together with the Commercial Director

-Liaising with site managers in relation to sales and customer choices through reliable updating of communal databases and regular meetings

-Ensuring incentives are included, correctly, in the build by carrying out site visits/inspections

The ideal candidate requirements:

-Previous experience working in an Administration role (minimum 2 years)

-Excellent written and verbal English

-Excellent attention to detail

-Administration & customer database management

-Strong knowledge of MS Office including Outlook, Word, Excel, Wordpress & Social Media

-Excellent communicator possessing good organisational skills, with a positive attitude and an out-going personality

-Time management

-Personable with strong customer service skills

-Creativity and design

-Ability to work on own initiative and also as part of a team

-Negotiation skills with good commercial acumen

-Experience of residential house sales an advantage

Sounds good to you? please get in touch with Stephy on 01772252111 or email on