£18,000 - £20,000
Our client based in Telford is looking for a person who can fit into a lively and very busy office environment who has held a similar role before. A confident and focused individual with a keen eye for detail. You will have prepared detailed quotes previously that will have consisted of numerous components.
This company can offer great progression for the right person who is looking to settle and develop their career with a successful and friendly business.
Provide quotations to customers for repairs and new installation.
Experience & Expertise
" Able to confidently and accurately quote for new installations and repairs
" Capable of planning time, prioritising and managing own workload in a high-pressured environment
" Able to expertly handle customers' expectations and confidently handle difficult / stressful situations
" Able to build relationships with suppliers and negotiate discount levels and improved terms.
" Used to working in a fast-paced environment
" Excellent verbal and written communication skills
" Ability to work autonomously and as part of a team
" Driven with a desire to succeed
" Strong work ethic
" Excellent time management and organisation skills
" Embraces change with agility and adaptation
" Excellent attention to detail
" Able to work well under pressure and cope with challenging situations
Using engineers site reports, put together accurate and detailed customer quotations and send to the customer via email within 48 hours of engineer's attendance.
Follow up all quotations, aiming to convert as many as possible to orders.
Identify new opportunities for business growth.
Provide excellent levels of customer service at all times.
Undertake any other reasonable required duties as instructed by Management.
Adhere to company health and safety policies and procedures
Role & Responsibilities
" Liaise with engineers to obtain full, detailed information
" Source parts from suppliers
" Produce professional customer quotations and submit for approval within 24 hours of engineer attendance to site
" Build and maintain a database of appropriate suppliers
" Build relationships with key suppliers
" Negotiate discounts and terms to improve profit margins
" Follow up all quotes sent in a timely manner ensuring as many quotes are converted to orders as possible
" Identify any new business opportunities
" Promote the business at appropriate opportunities
" Order parts
" Take delivery of parts checking that they are all correct before they are sent to engineers
" Responsible for ordering and replenishing Engineers van stock
" Sending parts to engineers using courier service
" Customer part sales - Processing orders, sending parts etc
" Processing part returns
" Provide excellent levels of customer service at all times
" Able to deal with various customer issues and enquiries
" Answering incoming calls, taking messages and dealing with enquiries
" Cover colleagues work load as and when required. There may be instances where you are in the office alone, so you will need to confidently be able to plan the engineers work and deal with any urgent enquiries.
" General office administration
For immediate consideration please apply now.