Job Description

My client based in Manchester City Centre are looking for a team of people to join them within their Regional Customer Experience Hub on a pert time temporary basis. They pride themselves on providing the highest standards of product quality and demonstrating outstanding customer service.

THE ROLE
You will be working in the Manchester Office, in a sales environment making calls and building relationships with customers. You will be working to convert Expression of interest to full sign up through outbound calling and some inbound enquires. To achieve targeted outcomes for customer satisfaction and call handling targets through the successful completion of inbound and outbound interactions with customers across multiple contact channels.

KEY RESPONSIBILITIES/DUTIES
"Achieve sales targets by contacting people who have shown interest in the programme to convert the expression of interest
"Provide a swift, effective resolution to customer enquiries and complaints
"Following all compliance guidelines throughout the customer's journey to ensure they are clear on all steps


PERSON SPECIFICATION
"Experience working within a contact centre or Sales & Service environment
"Ability to communicate effectively with people from a variety of backgrounds and ages to impart information and assist them in making appropriate choices
"Strong sales, communication and customer service skills
"Target driven
" Ability to hit targets and deadlines
" Lively and energetic personality who is confident talking to people and building relationships
" Good communication and listening skills
" Self-motivated and driven
" Competitive, self-motivated and target driven


SALARY AND WORKING HOURS
18.5 hours per week on a shift pattern with overtime available
16:30-20:30 Monday - Friday
10:00-18:00 Saturday
10:00-16:00 Sunday

£9.50 per hour


DOES THIS SOUND LIKE YOU?
Please send your cv and call Zoe on 07515325187 email: