Job Description

My client is a lead provider of expert advice, services and products to the construction industry. They supply a range of brick, cladding, timber, masonry and offsite solutions to merchants, clients, architects, developers and contractors across the UK. They have a team of product advisors that are there to provide a solution for every project, design and vision, whilst advising on design, pricing, availability and lead times.

THE ROLE

My client is looking for an individual to join their business as a Sales Support Coordinator on a permanent, full time basis. You will be providing internal support to the sales team, based within their Birmingham/Solihull branch, working with their customers, prospects and suppliers to support and assist the sales team to win new business. You will work collaboratively with the post order customer service coordinator teams to ensure accurate and timely orders.

KEY RESPONSIBILITIES/DUTIES

• Develop and regularly review and update databases for all pipeline projects
• Respond promptly to tender enquiries in conjunction with relevant salesperson
• Prepare and send out quotes to customers as requested to agreed deadlines
• Build and maintain a solid understanding of the company product range
• Build relationships with existing customers and suppliers to become main point of contact when requested
• Promptly obtain prices from suppliers directly or via salespersons and organise quotes, registrations and samples
• Use the company order processing, call-off and credit control systems to provide administration support to the external sales team
• Provide updated information for the website, monitoring specific projects for case study status
• Be proactive in organising databases for mailshots and supporting company marketing activities
• Use internet software every day to research new projects, contact the prospects and update other databases including supply chain, product trackers, email addresses for mail outs
• Attend review meetings as required with key customers and suppliers taking minutes when requested
• Maintain and update the showroom and sample stores
• Organise CPD seminars to be held in showroom
• Understand and monitor the targets and objectives of the sales team providing reports where required
• Assist with websites development by looking for potential case studies
• Where required, providing front of house reception duties including greeting visitors, showroom meeting organisation and taking deliveries
• Answering phone calls for the sales office assisting with or allocating as appropriate

PERSON SPECIFICATION

Essential

• Previous experience in a similar sales support role
• Demonstrable experience of raising quotes and sales order processing using CRMs and systems
• Knowledge and understanding of the sales and purchase process
• Good communication skills
• Ability to build and maintain relationships
• Well-developed telephone and call handling skills
• Ability to take admin initiatives to create and maintain databases and spreadsheets
• Good administration organisation and time management skills
• Ability to work accurately and quickly under pressure and make correct decisions
• Proficient use of Microsoft applications including excel
• Must be comfortable working independently and as part of a team

Desirable

• Ability to process call offs
• Providing support using credit control systems
• Experience of contacting prospective customers and cold calling
• Experience providing FOH support
• Customer account management
• Knowledge of construction industry

SALARY AND WORKING HOURS

Monday - Friday

35 hours per week

9.00am - 5.00pm

Permanent contract

Competitive salary

BENEFITS

• Discretionary bonus, paid in 1 lump sum in June each year
• 25 days annual leave, plus bank holidays
• Onsite parking
• On the job training
• Opportunities for progression
• EAP
• Pension Scheme
• Annual Leave purchase scheme

DOES THIS SOUND LIKE YOU?
Please send your cv and call Maisie on 0121 643 6954