Job description
Brook Street Recruitment is currently working on behalf of a leading commercial vehicle business to recruit a Sales Support Supervisor.
Role Overview
Reporting to the General Manager, this is a key aftersales support position responsible for overseeing efficient sales order processing, accurate delivery coordination, and providing dependable support to the sales team. The successful candidate will act as a central link between customers, sales, logistics, and procurement, ensuring seamless operations and a high standard of customer satisfaction.
Key Responsibilities
- Supervise the day-to-day activities of the sales support team, ensuring smooth order processing and on-time delivery
- Coordinate all sales support and order processing functions across the business
- Ensure accuracy of quotations, sales orders, and invoices, including correct parts, pricing, and stock levels
- Liaise with depot parts teams to schedule and track deliveries
- Monitor order progress and provide proactive updates to customers and sales representatives
- Support the sales team with quotations, pricing, and product availability queries
- Resolve order discrepancies, backorders, and delivery issues in a timely and professional manner
- Maintain up-to-date product, pricing, and inventory data within internal systems
- Work closely with purchasing, logistics, and finance teams to ensure efficient order fulfilment
- Assist with the implementation of sales promotions and special offers relating to parts and accessories
- Contribute to the development of the product range by identifying new opportunities and monitoring market trends
- Undertake additional duties as required in line with the role
Candidate Requirements
- Previous supervisory or team leadership experience is highly desirable
- Proven experience in a sales support and customer service environment is essential
- Understanding of field-based sales operations
- Strong knowledge of heavy vehicle parts, with experience in the commercial vehicle or motor factor industry
- Demonstrable commercial awareness and analytical ability
- Confident decision-maker with strong negotiation skills
- Excellent communication skills, with the ability to build credibility at all levels
- Experience coordinating across multiple departments
- Proactive, flexible, and methodical approach to work
- High level of accuracy and attention to detail
- Self-motivated, with the ability to work under pressure and adapt to changing priorities
- Strong time management skills and ability to work independently
- Experience producing operational reports and using data to drive decisions
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel
- Full, valid driving licence
Hours of Work
This is a full-time role, working 40 hours per week, Monday to Friday, 08:30 - 17:00. Flexibility may be required outside of these hours to support business needs.
How to Apply
Please submit your CV via the application link
#NIT2
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
