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Scheduling Administrator

Job Description

The Role:
Brook Street are proud to be working in partnership with the Care Quality Commission (CQC) with a complete remote working role. We are recruiting for scheduling administrator (Temporary) to work with a team to coordinate and track various care inspections across the country and complete the relating administrative tasks. This is an excellent opportunity to work within the Public Sector and provide an essential service to the CQC and critical partners.

Assignment: 3 Months - Possibility to extend
Rate of Pay: £11.59 per hour
Hours: 37 per week, Monday - Friday (General office hours)
Location: Fully remote (Work from Home) - You must have a private working environment at home with a suitable desk/chair set up.

To deliver a wide range of work, CQC strongly believes in a team effort and relies on talented people with a wide range of skills and experience. That's where you come in!

Job Purpose:

Responsible for all scheduling activity undertaken by the Flexible Workforce Office (FWO). The post holder will provide high quality and effective customer service to the Directorates and the flexible workforce under the direction of the FWO HR Coordinator. Working with the recruitment and engagement teams ensuring there are accurate and timely information flows, quality assurance controls and a consistent application of policies and procedures as they relate to the flexible workforce.


  • Administers the scheduling process for the Flexible Workforce using data, statistics and workforce knowledge to ensure contribution is efficient and effective.
  • Forms strong relationships with the Inspecting Directorates which assists in championing and embedding the scheduling process.
  • Respond to all resourcing requests in a timely manner in line with the service level agreement.
  • Responsible for all administration relating to the scheduling process via the National Resource Planning Tool for CQCs Flexible Workforce, this will include liaison with the workforce to collate availability for inspection and to ensure resource is accurately matched with Directorate need, minimising cost and ensuring value for money.
  • Support the updating of external internet/intranet information sites as required.
  • Ensure the Flexible Workforce receives accurate timely information regarding scheduled inspections, ensuring any changes or cancellations are communicated within the appropriate timescale.
  • Working in conjunction with the Directorates and FWO Engagement colleagues to assist in the collection of feedback for the Flexible Workforce.
  • Works with FWO Colleagues to contribute to a monthly Newsletter dedicated to the Flexible Workforce.
  • Ensures all of the Flexible Workforce who attend inspection are HR compliant and have completed mandatory training.
  • Ensures the Flexible Workforce have no conflicts of interest prior to attending inspection.
  • Ensures all flexible workforce resource is allocated to ensure efficient and effective use of resources.
  • Works in compliance with appropriate legislation, CQC HR Policies, health and safety legislation and other requirements of the commission.
  • Has the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination.
  • Maintains accurate Flexible Workforce records in relation to all scheduling activity on personal files and relevant registers or databases on the Y drive. Ensuring all information is up to date and fit for purpose.

Skills/Experience Required:

  • A-level education or equivalent.
  • Demonstrates good interpersonal skills; an ability to deal with staff at all levels and with external stakeholders in a professional manner.
  • Experience of dealing with volume queries and information flows.
  • Good IT skills; competent in the use of Microsoft Office, particularly MS Word, Excel and PowerPoint.
  • Able to adapt quickly to changing technologies and working practices in the workplace.
  • Ability to follow a process with good attention to detail and consistent accuracy.
  • Ability to analyse workforce data to identify issues, trends, or changes to enable scheduling activity to be successful.
  • Has a sound understanding of CQC and its inspection activity.
  • Ability to develop good clinical knowledge of job roles and specialisms within the Health and Social Care sector.
  • Demonstrates a proactive attitude.
  • Good organisational skills.
  • Good verbal and written communication skills.


In return for your work and commitment, working for Brook Street can offer you some fantastic benefits:

  • The opportunity to join and work in the Public Sector
  • Learning and development opportunities to grow your career
  • Competitive salary
  • 28 days Annual Leave per year (pro-rata)
  • Wide variety of flexible benefits and working options to suit your lifestyle
  • Full training and induction

About Us
We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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