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Senior Admin Assistant - Asylum Intake Unit

  • Location:

    Ramsgate, Kent

  • Sector:

    Public Sector

  • Job type:


  • Salary:

    Up to £17.68 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:

    AH - MANSTON_1658397921

  • Published:

    18 days ago

  • Duration:

    12 Months

  • Expiry date:


Job Description

Role: Senior Admin Assistant, National Asylum Intake Unit (NAIU)

Pay: £17.68

Location: Ramsgate, CT12 5BQ

Shifts: Monday - Sunday, Days/Nights/Earlies/Lates

Clearance: SC

Temporary Contract of 12 months

Shift patterns are as follows:

  • Earlies 07:00 - 17:00 (TMB 16:00-17:00)
  • Lates 13:00 - 23:00 (TMB 22:00-23:00)
  • Nights 22:00 - 08:00 (TMB 07:00-08:00)

Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people?

If you answered 'Yes,' we would love to hear from you.

The Role:

We are recruiting for an exciting position, part of the National Asylum Intake Unit (NAUI), part of the Home Office. This is a great opportunity to work within the Pub Sector and provide an essential service to the Home Office and essential partners such as Immigration Enforcement, Border Force, Police, Local Authorities, Migrant Help and Refugee Council.

Please Note: This role is office-based. Shifts: Monday -Sunday, Days/Nights/Earlies/Lates. Shift patterns are as follows: Earlies 07:00 - 17:00 (TMB 16:00-17:00) Lates 13:00 - 23:00 (TMB 22:00-23:00) Nights 22:00 - 08:00 (TMB 07:00-08:00).

The offer is subject to passing government SC clearance and 3 years reference checks.

What will be your primary responsibilities?

The role will involve, but not be limited to you performing the following:

  • Prepare and conduct screening or welfare interviews, completing an average of six interviews per day.
  • Ensuring screenings (or welfare interviews) are completed and accurately recorded on ATLAS and CID. Interviewing claimants respectfully and professionally being mindful of individual needs, irrespective of age, gender, sexual orientation, physical ability, ethnic origin, race, or religion probing and investigating as required to elicit all relevant information.
  • Responding appropriately to potential victims of trafficking and age disputes.
  • Referring all cases to the duty manager to agree next actions.
  • Identifying applicants with vulnerabilities and signposting these to the RASI safeguarding Team.
  • Referring cases to National Asylum Allocations Unit and Detention Gatekeeper as appropriate.
  • Referring cases of potential interest to Counter Terrorism Unit, Special Casework Directorate, Intelligence Unit, War Crimes Unit and Defence Debriefing.
  • Engage effectively with the Immigration Enforcement's Compliance Team and SERCO officers to ensure a smooth transition of customers through the unit.
  • Liaising with NAIUs corporate partners such as; Immigration Enforcement, Border Force, Police, Local Authorities, Migrant Help and Refugee Council efficiently and professionally.
  • Completing and serving the associated immigration paperwork to support the asylum registration process, including the Immigration Bail process.
  • Complete administrative duties on an ad hoc basis and other grade appropriate work which will contribute to the work of the whole team.

To apply for this post, you will have:

  • Enjoy dealing with members of the public and external and internal partners.
  • Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.
  • Professional and customer focused.
  • Robust at making decisions whilst maintaining a professional manner.
  • Able to effectively organise and plan.
  • Objective and thinking in an analytical manner.
  • Committed to continuous improvement and thriving in an environment where performance matters.
  • Flexible, adaptive, and creative in solving problems and dealing with change; and
  • Meet the high standards of conduct and behaviour when delivering the desired outcome.


In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -

  • The opportunity to join and work in the public sector
  • 34 days of paid annual leave (pro-rata)
  • Competitive pay rates - £17.68 per hour

About Us

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.


By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.


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