Job Description

We are recruiting for a Senior Administrator on a temporary basis for a Client within the Education Sector based in Birmingham City Centre.

This is initially a 3 month contract with the potential to be extended.

Hours: Monday - Friday 9am-5pm.
Location: Birmingham
Pay: £12.56 per hour

THE JOB PURPOSE

To provide high quality, efficient and effective administrative support for students with responsibility for a wide range of programme administration duties, sharing responsibility for efficient and seamless delivery of student services across Faculties.

MAIN RESPONSIBILITIES

• Provide excellent service to students and colleagues in support of the delivery of programmes of study.
• Undertake key aspects of student administration, including but not limited to: enrolment, attendance monitoring, change of circumstance, module selection, coursework submission, personal support arrangements and general enquiry handling.
• Undertake student and course administration where this specifically relates to programme structure and/or requirements of a professional, statutory or regulated body for example, student placement.
• Maintain accurate student records, utilising a range of systems including SITS.
• Be a subject matter expert for programme administration processes and provide detailed advice for academics, other colleagues and students.
• Develop and maintain a good understanding of University Regulations, programme specifications and statutory monitoring and reporting requirements. Ensure that administrative processes are compliant, advising students and colleagues as necessary.
• Maintain a calendar of the annual cycle for programme administration and share this across the School, Faculty, partner institutions and other key external partners as appropriate.
• Provide full administrative support to Exam Boards including liaising with External Examiners
• Attend and support the Student Academic Board and other formal and informal meetings as required. Duties may include preparing and distributing papers, taking minutes, recording and following up action points and communicating actions and outcomes from meetings.
• Provide administrative support for quality assurance, monitoring and course approval processes.
• Maintain an annual calendar of all relevant meetings and ensure appropriate support for meetings is provided or arranged as required.
• Contribute to the production of module guides, student handbooks and other publications as required, liaising with academic and administrative colleagues to agree content and presentation.
• Plan, manage and prioritise own workload to ensure that deadlines are met, anticipating problems with achievement of objectives and either seeking help or resolving issues in a timely manner.

PERSON SPECIFICATION

• Education to first degree level is desirable.
• A high level of literacy and numeracy
• Excellent IT skills including advanced knowledge of web based solution, word processing, spreadsheet and presentation software packages, preferably Microsoft Word, Excel and PowerPoint.
• Proficiency in the use of the SITS student record system is desirable
• Experience of providing high quality customer service in a complex environment.
• Experience of a student-facing role in higher or further education is desirable.
• Experience of maintaining student or other complex records accurately.
• Experience of working successfully as part of a team.
• Ability to communicate clearly and in appropriate language with students and colleagues both orally and in writing.
• Ability to understand and explain complex regulations to students and colleagues.
• Ability to manage own time and workload.
• Excellent interpersonal skills with the ability to support, guide and inform as necessary.

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE ***

PACKAGE AND BENEFITS

• Initial 3 month temporary contract through Brook Street
• £12.56 per hour
• 20 days holiday + 8 Bank holidays (pro rata)
• Pension
• Hybrid working Option

DOES THIS SOUND LIKE YOU?

Please send your CV and call Grace on 0121 643 6954/0121 480 8209.

***If you have not received a response within 48 hours, unfortunately your CV has not been selected on this occasion***