Job Description

Temporary Contract
Monday- Friday 9am-5pm
37hrs per week
Pay rate starts at £10.80 Increasing to £12.00 after 12 working weeks
Job Role - Senior Admin Officer
This post is an integral role in supporting new and existing staff in the recording of probation work on bespoke Probation Systems. This is an essential part of any significant organisational change as well as continuing to support in the business as usual state. You will be key in ensuring colleagues are supported and confident using applications, systems and processes. Excellent communication, interpersonal skills and presentational skills are required to provide training to users of all abilities.
The role requires the successful candidates to deliver ICT Training to groups of staff and therefore requires specific IT knowledge. Currently delivery is done remotely, therefore the successful applicant can work remotely and be based in any Probation Office in the region. Classroom delivery will be reintroduced at some point in 2022 and so there will be an element of travel within the West Midlands region.
The likely duties of this role are:
o Deliver ICT Training to groups of staff using national and locally agreed lesson plans. This includes delivering remote sessions via MS Teams and, when possible, classroom events in the Probation ICT systems, nDelius, OASys, ViSOR, MS Office 365.
o Maintenance of the ICT training databases e.g. updating the training system in preparation for training courses.
o Assisting the ICT Training Specialist in ensuring that training materials are kept up to date following new system releases.
o Assist in the production of training material in different media formats, E-Learning, Video and Virtual training platforms.
o Maintaining own knowledge on relevant documents and processes including the case recording instructions, advice notes, and performance measures.
o Administer bookings through myLearning, this includes obtaining attendance lists, sending out joining instructions in a timely manner to learners, and adding in attendance details following the event.
o Respond to delegate feedback following training delivery where appropriate.
o Respond to enquiries relating to ICT training and the associated probation case management systems and processes. This includes responding to email enquiries from the ICT Training mailbox."
Typical qualifications and experience: five GCSEs at Grade C or above or equivalent (including English Language or equivalent), NVQ Business Administration Level 2, or suitable clerical experience. Administrative experience with a good knowledge of and experience in using Microsoft Office. Excellent communication skills, both oral and written
If successful in your application, an in-depth background and clearance check will be required, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education and any gaps) (3 years), Address checks (5 years) and may involve us obtaining character references and/or other evidence to cover periods of unemployment.
To apply please complete our online Registration by clicking the following link https://registrations.brookstreet .co.uk/public-sector-registration.aspx and applying online.