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Senior Administrator

  • Location:

    Seacroft, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Contact:

    Leeds CL

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


Job Description

Npower - Senior Administrator
Location: Seacroft, Leeds LS14
Hours: 37 hours a week Monday-Friday with 6 shift patterns between 07:00 - 18:00 & working 1 Saturday on a rotational basis
Pay: £10.33 per hour
Duration: 6 Months with possibility to extend

Role Overview:
We are currently recruiting for 4 Full time Senior Advisors/Administrators to join the team within the Customer Services Department with our client, Npower. The role will include working within a flexible team handling a variety of queries and logging daily issues that may be jeopardising the dispatch of jobs to Meter Operative Engineers. This role will consist of roughly 10% Administration & 90% Calls - All internal calls from Engineers, no cold calling.

Responsibilities include:

  • Ensuring daily risk reports are produced and circulated to Field Team Managers
  • Logging daily issues that may be jeopardising the dispatch of jobs to Meter Operatives/Engineers
  • Balancing resource pools - identifying areas of risks and taking appropriate action
  • Amending Data errors and process exceptions, providing feedback to front-line teams to ensure data quality is improved and maintained
  • Reducing risks regarding availability of field operatives so there are no failures
  • Ensuring jobs are completed within the agreed SLA
  • Completing a broad range of complex transactions across the functional area, to ensure accurate processing of information
  • Managing in day issues and shrinkage whilst maximising dispatch and efficiency
  • Providing regular feedback on work in progress and decisions on workload priorities to Team Managers. To ensure workloads are appropriately managed and performance standards met
  • Delivering on local KPI's (telephony, dispatching, reducing cost)

To be considered for this role the right candidate will have the following skills:

  • Excellent organisational skills
  • Have previous relevant experience
  • Understanding the principles of scheduling and dispatching for different locations with varying constraints whilst ensuring compliance with meter re-certification programmes
  • Ability to work under pressure and within a fast-paced environment
  • Proficient use of Microsoft Excel and other programmes
  • Strong communication skills (verbal & written)
  • Good telephone manner
  • Be able to produce accurate and timely management information
  • Be able to demonstrate good team working skills

In return the client can offer the following:

  • Free on-site parking
  • Spacious cafeteria for lunch breaks
  • A company with a green approach to the environment!
  • Casual/smartly dressed office
  • Flexi-working

If you are interested in the role and have the correct experience, please click apply!


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