Job Description

Job Purpose

This role involves the completion of various business controls and processes to ensure all BACS payments that do not go direct to an account or in the case of Business customer`s needs applying to several accounts are processed each day to the correct account.

The role involves downloading and formatting data in excel as preparation for manual data entry into different in house systems and completing a range of searches to ensure BACS and Cheque payments are allocated accurately to the customers account.

3. Knowledge and Skills

" A good understanding of the BACS payment process
" Ability to work accurately and to specific time-lines
" Good communication skills and builds relationships with other departments
" Good understanding of different payment methods and bank account formats
" Good telephone manner
" Accurate data entry skills
" Puts customers first
" Experienced processor in SAP
" Competent user of SAP
" Always striving for continuous improvement
" IT Literate including competence in Excel, Word and Microsoft Office Products

5. Personal Attributes and Behaviours

" Develops and maintains positive relationships with others
" Shares ideas and information
" Supports colleagues without prompting
" Takes pride in the achievement of team objectives and targets
" Self motivated - driven to achieve results
" High customer service ethic - is passionate about meeting customer expectations and improving service levels




6. Key Accountability

" Update Bank Statements and files received
" Prioritise work received and distribute to available resources within the team
" Investigate and resolve unidentified payments
" Complete excel spreadsheets with allocation details
" Process all unallocated payments within targets
" Prepare inter-company spreadsheets for processing
" Investigate and resolve payment queries
" Complete quality checks and record discrepancies
" Complete daily statistics to reflex productivity
" V-Lookups

7. Key Performance Measure

" All Bacs payments allocated with SLA
" All queries responded to within SLA
" All Batches for banking updated with in SLA
" Telephone queries


If you would like more details about this vacancy, would like to apply please call the Team on 01274 307569