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Senior Advisor based in Worcester

  • Location:

    Worcester, Worcestershire

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service

  • Job type:


  • Salary:

    Up to £10.33 per hour + Free car park on site

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


Job Description

Job title: Senior Advisor
Hours: 37 office hours on a rotational pattern (see below)
0700-15:00, 08:00 16:00, 09:00- 17:00, 10:00- 18:00, 11:00- 19:00 with 1 Saturday shift (1 in every 4 weeks).
Location: Worcester
Hourly rate: £10.33 per hour, longer temp temporary contract

I am recruiting for a Senior Advisor based in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company!

The office is conveniently located just off Junction 6 on the M5. You will have access to a number of excellent facilities, including an on-site canteen and an on-site gym open 24/7.

Senior Advisor responsibilities:
-Internal communication with the engineers
-Logging incoming daily issues jeopardising dispatch of jobs to Meter Operatives
-Ensure daily risk reports are produced and circulated to Field Team Managers
-Balance Resource pools identifying areas of risk and take appropriate action
-Dispatching engineers to sites
-Amend data errors and process exceptions and provide feedback to front-line teams to ensure data quality is improved and maintained
-Reduce risks regarding availability of field operatives so there are no failures
-Ensure jobs are completed within the agreed SLA
-Complete a broad range of complex transactions across the functional area, to ensure accurate processing of information
-Understanding the principles of scheduling and dispatching for different locations with varying constraints whilst ensuring compliance with meter recertification programmes
-Manage in day issues and shrinkage whilst maximising dispatch and efficiency
-Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met
-Produced accurate and timely management information

Senior Advisor desired Skills and Experience:
-Ability to work in a fast-paced environment
-Show initiative
-Geographical knowledge of the local area
-Ability to priories workloads

For more information on the Senior Advisor please contact Sarah on 01905 731591 or email on


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