Job Description

Job title: Senior Advisor
Hours: 37 office hours
Location: Worcester
Hourly rate: £10.33 per hour, longer temp temporary contract

I am recruiting for a Senior Advisor based in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company!

The office is conveniently located just off Junction 6 on the M5. You will have access to a number of excellent facilities, including an on-site canteen and an on-site gym open 24/7.

Senior Advisor responsibilities:

Query Handling
-Log incoming daily issues jeopardising dispatch of jobs to Meter Operatives
-Ensure daily risk reports are produced and circulated to Field Team Managers
-Balance Resource pools identifying areas of risk and take appropriate action

Error Resolution
-Amend data errors and process exceptions and provide feedback to front-line teams to ensure data quality is improved and maintained
-Reduce risks regarding availability of field operatives so there are no failures
-Ensure jobs are completed within the agreed SLA

Task Processing
-Complete a broad range of complex transactions across the functional area, to ensure accurate processing of information
-Understanding the principles of scheduling and dispatching for different locations with varying constraints whilst ensuring compliance with meter recertification programmes
-Manage in day issues and shrinkage whilst maximising dispatch and efficiency

Workload Reporting
-Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met
-Produced accurate and timely management information

Deliver on local KPI's (telephony, dispatching, reducing cost)


For more information on the Senior Advisor please contact Sarah on 01905 731591 or