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Senior Analyst - NPower

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £14.54 per hour

  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:


Job Description

NPower - Senior Analyst

Location: Leeds LS14 (Thorpe Park)
Salary: £14.54ph
Hours: Monday - Friday (37 hours) 8-4 or 9-5

you will work at least 2 days in the office and 3 days at home (Hybrid)

This is an ongoing temporary position for 12 Months with the possibility of a further extension or opportunities within NPower.

Role Overview:
Brook street are currently recruiting for a full time Senior Analyst to join the team at NPower based in Leeds. This is a fantastic opportunity to join an organisation that offers training and a great working environment.

You will be working within the supply business team for business customers.


  • Analyse and resolve a wide range of issues or customer queries, liaising with other parties where necessary to provide an appropriate and acceptable resolution for the customer
  • Provide support and assistance to others ensuring timely resolution to queries
  • Communicating via emails or calls from customers or internal staff (Approx 10 calls per week)
  • Make amendments to complex standing data to ensure data quality is maintained and to enable accurate processing within the customer journey
  • Analyse customer data, analyse any trends or spikes in data
  • Checking for any faults with data and investigate any issues
  • Problem solving and working to your own initiative
  • Some V look ups

What we are looking for:

  • IT literate
  • Literate and numerate
  • Verbal communication
  • Demonstrates good listening and questioning skills
  • Communicates effectively with own team members and others
  • Strong Customer service ethic
  • Analytic
  • Ability to analyse complex information and propose possible solutions
  • Can work to your own initiative
  • Strong Excel knowledge
  • Able to read and understand data

On site parking available on a booking system format

If this sounds of interest then please click apply and we will be in touch if your CV matches the requirements


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