Job Description

Are you a highly motivated individual with a can do attitude?
Do you enjoy solving problems?
Do you have fantastic customer service skills?

If the answer is yes to all of these questions this may be the job for you.

My client is looking for a senior customer service advisor and your main duties will include:
- Being accountable for the day to day operations associated with more complex/technical processes and queries/issues/complaints from employers, internal and external customers,
- You will be maintaining key data,
- Carry out verification checks to ensure employers are paying the correct amount of Levy and claiming the correct grant.

Essential Skills:
Well-developed communication and interpersonal skills
Highly self-motivated and positive attitude
Possesses drive, enthusiasm and professionalism
Good customer service skills - Dealing with employers who are angry or upset, being sympathetic and empathetic.

If you are interested please contact Laura on 01904 888800