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Senior Customer Service Advisor (German Speaking)

  • Location:

    Brentford, London

  • Sector:

    Contact Centre, Customer Service

  • Job type:

    Permanent

  • Salary:

    £26000 - £28000 per annum

  • Contact:

    Adele

  • Contact email:

    londonmetro.web@brookstreet.co.uk

  • Job ref:

    LMT/932322_1562171220

  • Published:

    3 months ago

  • Expiry date:

    2/08/2019

  • Startdate:

    15/07/19

Job Description

We are currently working with a luxury eyewear company based in West London, who are looking for a German speaking Senior Customer Service Advisor to join them on a permanent basis, starting as soon as possible.

This is an exciting opportunity for a Customer Service/Account Management expert who is looking for career progression as there will be future development into a Team Leader role for the right candidate.

Key Responsibilities:
- Provide daily support to German and UK customer accounts
- Support the Sales Brand Managers working in the field
- Provide over the phone training and technical product support
- Monitor customer orders on a daily basis
- Log all communication on the customer management system
- Manage and solve issues/conflicts with customer accounts
- Provide mentorship and training to other members of the team

To be considered for this role, you must display the following:
- Several years expertise within a Customer Service/Account Management role dealing with B2B customers
- Ability to communicate with people at all levels
- Confident providing mentorship and support to peers
- Fluent in German and English

Um für diese deutsch- und englischsprachige Kundenbetreuung in Frage zu kommen, bewerben Sie sich jetzt und wir melden uns bei Ihnen!

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