Senior Customer Service Advisor (German Speaking)
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Location:
Brentford
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Sector:
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Job type:
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Salary:
£26000 - £28000 per annum
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Contact:
Adele
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Contact email:
londonmetro.web@brookstreet.co.uk
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Job ref:
LMT/932322_1562171220
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Published:
almost 5 years ago
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Expiry date:
2/08/2019
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Startdate:
15/07/19
Job Description
We are currently working with a luxury eyewear company based in West London, who are looking for a German speaking Senior Customer Service Advisor to join them on a permanent basis, starting as soon as possible.
This is an exciting opportunity for a Customer Service/Account Management expert who is looking for career progression as there will be future development into a Team Leader role for the right candidate.
Key Responsibilities:
- Provide daily support to German and UK customer accounts
- Support the Sales Brand Managers working in the field
- Provide over the phone training and technical product support
- Monitor customer orders on a daily basis
- Log all communication on the customer management system
- Manage and solve issues/conflicts with customer accounts
- Provide mentorship and training to other members of the team
To be considered for this role, you must display the following:
- Several years expertise within a Customer Service/Account Management role dealing with B2B customers
- Ability to communicate with people at all levels
- Confident providing mentorship and support to peers
- Fluent in German and English
Um für diese deutsch- und englischsprachige Kundenbetreuung in Frage zu kommen, bewerben Sie sich jetzt und wir melden uns bei Ihnen!
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