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Senior Customer Service Advisors

  • Location:

    Birmingham, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £21039 - £31000 per annum + circa, pension, healthcare plus more

  • Contact:

    Susan

  • Contact email:

    susan.walker@brookstreet.co.uk

  • Job ref:

    BMH/24575_1550509926

  • Published:

    3 months ago

  • Expiry date:

    18/02/2019

  • Startdate:

    20/05/19

Job Description

I am currently recruiting on behalf of a charity based in Birmingham City Centre for a Senior Customer Service Advisors to join their team.

The purpose of your role is to offer advice and support to customers in difficult situations via the telephone and electronic and written channels.

This is a permanent role to start Monday 20th May 2019.

You will have excellent communication skills, the ability to build empathy and trust with clients, and be resilient to deal with the variety of callers, with good data entry skills; you`ll be able to work on your own initiative and as part of a team. You will be handling a significant number of calls per day and must maintain an excellent standard of client care at all times.

My client expects a high level of professionalism and customer service focus as well as a dedication to learning inside and outside the workplace.

*Please note* The first 11 weeks if this role will involve intensive classroom training, therefore annual leave should not be taken during this time. Salary will be increased to £29,500 after successful completion of assessments.

After 12 - 18 months within this role, there are many opportunities to progress into a senior role with an increase of salary of up to circa £31,000

To be considered for this role you must come from a Senior Customer Service Background, ideally from a complaints/advice/support/Resolution role for 4+ years
Knowledge of debt advice practices would be advantageous but is not essential, as full training will be given


Starting salary offered £21,039- rising to £31,000 circa after 11 weeks of training

Benefits include generous annual leave entitlement, Duvet days, Eyecare, Healthcare, Childcare vouchers and Pension scheme.

You will need to be flexible and able to work shifts covering full time hours of 35 hours per week between 9.00 am and 8.00 pm Monday to Friday, with rota`d Saturday working (c. 1 in 4) between 9.30 am and 1.00 pm.


To be considered for this role you must come from a Senior Customer Service Background, ideally from a complaints/advice/support/Resolution role for 4+ years.


Knowledge of debt advice practices would be advantageous but is not essential, as full training will be given


If this is an opportunity you are interested in, please email an up-to-date copy of your CV or telephone 0121 643 6954 for more information.

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