Job Description

Brook Street Recruitment is working with our Belfast client who are currently expanding their offices in Belfast and they are looking to hire an experienced Senior Injury & Liability Claims Handler to join their busy claim`s team.

This Senior Injury & Liability Claims Handler role involves handling standard and non-conventional cases using agreed claims processes to achieve settlement and business objectives.

They will spend most of your time managing customer interactions, liaising with suppliers, third parties and their representatives, escalating nonstandard or complex cases, supporting more qualified colleagues, and reviewing policy wordings.

Key Responsibilities:

Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
Handling standard and non-conventional cases.
Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
Managing customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction.
Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
Undertaking any other duties reasonably required as deemed appropriate within the scope of the role.

Requirements:

Mini

Have exposure to both personal and commercial vehicles
Progression with CII exams
Proficient in Excel, Word, PowerPoint and claims handling applications

Benefits

Bonus up maximum 10%
24 days holiday (after 1 year`s services this increase to 25 days)
Life Assurance
Critical Illness Cover
Pension employee contribution up to a maximum of 5% and employee will contribution up to a maximum of 10% plus the Governments top up 1% - 1.6%
Discounts off Car, Home & Travel Insurance
Flex Benefits

Must have a minimum 2-3 years Liability / Injury claims handling experience

Salary will depend on experience and can be disclosed on application
The role will be based in the Belfast office for 3 days a week and remaining can been done remotely.

Please send CV via the apply link