Senior Regulatory Complaints Advisor
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Location:
Bradford
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Sector:
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Job type:
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Salary:
Up to £24000 per annum
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Contact:
Matthew
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Contact email:
matthew.ward@brookstreet.co.uk
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Job ref:
BRA/142367_1627576194
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Published:
over 2 years ago
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Expiry date:
25/08/2021
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Startdate:
29/08/21
Job Description
Are you an experienced Financial Conduct Authority Regulated Complaints Advisor, and looking for that next challenge? If so, then we want to hear from you!
We`re working with a well-established company based in Bradford, looking for a talented and experienced FCA Regulated Complaints Advisor
Duties:
Manage complaints regarding regulated products within guidelines and ensure response to within the regulated timescales
Responsible for dual regulated, pre-litigation, GDPR and other complaints
Work with legal and others to manage, document and progress pre-litigation and other complaints
Ensure complaints are dealt with appropriately, investigated and dealt with appropriately
Liaise with service providers by telephone and in writing
Record complaints accurately and completing administrative duties relevant to the role
Review complaints for learning and improvement
Provide support and guidance for junior team members, act as a point of contact and deputise for team leader as required
Demonstrate reasonable and proportionate approaches to complaints management
To achieve and maintain competent status under training and competence regime through regular training sessions/assessments
Comply with all applicable regulations, policies and FCA Rules
Responsibility for the health and safety of yourself and other persons who may be affected by acts and omissions at work
The ideal candidate will have great attention to detail and have experience in FCA experience and regulations
Benefits:
· Healthcare scheme which also covers dental & optical
· Discount off Fashion & Footwear along with electrical goods and homeware
· Stakeholder pension
· Subsidised parking
· Subsidised Canteen
Hours: 9-5 30-minute lunch working a 37.5-hour week
If this the role for you please apply now!
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