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Senior Regulatory Complaints Advisor

  • Location:

    Bradford, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    Up to £24000 per annum

  • Contact:

    Matthew

  • Contact email:

    matthew.ward@brookstreet.co.uk

  • Job ref:

    BRA/142367_1627576194

  • Published:

    about 2 months ago

  • Expiry date:

    25/08/2021

  • Startdate:

    29/08/21

Job Description

Are you an experienced Financial Conduct Authority Regulated Complaints Advisor, and looking for that next challenge? If so, then we want to hear from you!

We`re working with a well-established company based in Bradford, looking for a talented and experienced FCA Regulated Complaints Advisor

Duties:

Manage complaints regarding regulated products within guidelines and ensure response to within the regulated timescales

Responsible for dual regulated, pre-litigation, GDPR and other complaints

Work with legal and others to manage, document and progress pre-litigation and other complaints

Ensure complaints are dealt with appropriately, investigated and dealt with appropriately

Liaise with service providers by telephone and in writing

Record complaints accurately and completing administrative duties relevant to the role

Review complaints for learning and improvement

Provide support and guidance for junior team members, act as a point of contact and deputise for team leader as required

Demonstrate reasonable and proportionate approaches to complaints management

To achieve and maintain competent status under training and competence regime through regular training sessions/assessments

Comply with all applicable regulations, policies and FCA Rules

Responsibility for the health and safety of yourself and other persons who may be affected by acts and omissions at work

The ideal candidate will have great attention to detail and have experience in FCA experience and regulations

Benefits:

· Healthcare scheme which also covers dental & optical

· Discount off Fashion & Footwear along with electrical goods and homeware

· Stakeholder pension

· Subsidised parking

· Subsidised Canteen

Hours: 9-5 30-minute lunch working a 37.5-hour week

If this the role for you please apply now!

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