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Senior Regulatory Complaints Advisor

  • Location:

    Bradford, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    Up to £24000 per annum

  • Contact:

    Matthew

  • Contact email:

    matthew.ward@brookstreet.co.uk

  • Job ref:

    BRA/142366_1627575359

  • Published:

    about 2 months ago

  • Expiry date:

    9/09/2021

  • Startdate:

    29/08/21

Job Description

" Manage complaints regarding regulated products within guidelines and ensure response to within the regulated timescales
" Responsible for dual regulated, pre-litigation, GDPR and other complaints
" Work with legal and others to manage, document and progress pre-litigation and other complaints
" Ensure complaints are dealt with appropriately, investigated and dealt with appropriately
" Liaise with service providers by telephone and in writing
" Record complaints accurately and completing administrative duties relevant to the role
" Review complaints for learning and improvement
" Provide support and guidance for junior team members, act as a point of contact and deputise for team leader as required
" Demonstrate reasonable and proportionate approaches to complaints management
" To achieve and maintain competent status under training and competence regime through regular training sessions/assessments
" Comply with all applicable regulations, policies and FCA Rules
" Responsibility for the health and safety of yourself and other persons who may be affected by acts and omissions at work

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