Location: Working from Home / Leeds
Hours: Monday - Friday (Full Time hours, 37.5 hours)
*This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements*
The Senior Services Support Analyst role is within NHS Digital Live Services based in Leeds and is crucial to providing support to allow the successful running of key NHS Digital services, with a DevOps focused Agile Team structure.
So the client is looking for someone with great customer service and incident management experience.
The ICT Service Management Team is accountable for supporting the internal services (Hardware and Software) provided to NHS Digital staff across the estate that underpin everything the Organisation needs technically to support all its Internal and External services. We manage our services with an Agile Service Management approach which allows the team to be adaptable and flexible to meet changing business needs.
Reporting directly to the Team Lead, the role is responsible for providing incident management and customer support for the team's services and requires a self-motivated individual with good trend analysis, problem solving and analytically skills.
The ideal Senior Service Support Analyst will have:
o Knowledge/experience of a Service Management
o Customer service and incident management experience
o Experience in planning, organising and managing senior internal and external boards/workshops/seminars.
o Ability to manage professional relationships with internal and external stakeholders, undertake stakeholder engagement / management, improving relationships within the wider NHS Digital senior teams.
o Ability to prioritise and re-prioritise workload daily to accommodate frequent, unexpected urgent data requests working to conflicting deadlines
o Good organisational skills
o Good planning and delivering skills
If this role sounds like something you would be interested in, please apply today with your most recent CV.