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Senior Services Manager

  • Location:

    Cardiff, Wales

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £40000 per annum + Car Allowance

  • Contact:

    Bristol Commercial

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    24 days ago

  • Expiry date:


  • Startdate:


Job Description

Senior Project Services Manager, Cardiff

Hours: Monday to Friday 9:00 AM to 5:30 PM (37.5 hours weekly, 1-hour lunch)

Salary: £40,000 + Car Allowance & 23 days Holiday Entitlement in addition to bank holidays.

Free Parking on Site

Discounted Gym Membership 25% with certain gyms

"Dress Down" policy (unless customers/clients visiting and inappropriate)

Purpose of the Senior Project Services Manager:

Plan and manage the resources for all aspects of project services work - this would include pricing and project management of projects including stock management, build, hangering, delivery, storage, logistics, cabling and installation. This role will be responsible for planning resources to ensure that the projects are delivered on time, to budget and with sufficient margin for the business and to the customer's satisfaction.

Mission of Senior Project Services Manager role and business:

  • To be the partner of choice for the provision of technology services in the UK
  • To deliver on our commitments to all customers both external and internal
  • Create a great environment where Vista people become the best they can be and are able to discover for themselves and educate others in the field of technology support

Values of Senior Project Services Manager role and business:

  • To do the best we can for our business, our customers, and our colleagues
  • To demonstrate honesty, integrity, and flexibility in all that we do
  • To be transparent in our operations
  • Respect our environment
  • Return value to our shareholders
  • To be committed to our people

The main features of Senior Project Services Manager role will include:

  • Project Management - The main responsibility of the position is to plan cabling and equipment installation projects at customer sites to ensure full functionality according to the specifications. The person will co-ordinate the site meetings throughout the life of the project, in order to ensure that the project milestones are met through to conclusion. The person will also manage all resources including suppliers throughout the project.
  • Pricing - The PSM will price the projects based on the information provided to them via a proforma document, scope of work(s) or adhoc work request. The PSM will agree pricing for projects with the head of project service and report progress throughout the calendar month.
  • Liaison with Customers - The PSM will be responsible for always working in a professional and courteous manner, liaising with the customers to ensure open communication channels in both directions, meeting the needs of the customer and following any issues which arise during the life of the project through to conclusion and keeping the customer informed at all times. An important part of the role is to negotiate with the customer; supporting the business development manager in selling the services of the Company.
  • Resource Management - The PSM is responsible for planning, allocating and controlling the project resources; this could be in the form of stock, specialist equipment, sub-contractors, suppliers etc. The PSM's role will encompass overall responsibility for all project activities to ensure that the project is completed in a timely and cost effective manner.
  • Human Resources - The PSM is responsible for the day to day management of the sub-contract engineers allocated to the project in terms of technical support and any other support required during the life of the project through to its conclusion.
  • Equipment - The PSM will select and purchase all the necessary equipment from suppliers and arrange delivery to site to meet the needs of each project in a timely and effective way.
  • Health and Safety - The PSM is responsible for ensuring all project engineers adhere to the Company's health and safety policy whilst carrying out works on behalf of the Company and to ensure that anyone working on the projects, on behalf of the Company, is aware how to raise any health and safety concern.
  • Documentation - The PSM will be responsible for completing all the necessary documentation accurately in accordance with Company procedures throughout the life of each project.
  • Liaison with Senior Management - The PSM must liaise with senior management on issues that affect the performance and budgetary requirements of the organisation.
  • Other duties - The PSM will undertake any other duties requested from time to time by the management team.

*PSM - Project Services Manager

Benefits of Senior Project Services Manager:

23 days holiday in addition to bank holiday

Free Parking on Site

Private medical insurance

Discounted Gym Membership 25% with certain gyms

"Dress Down" policy (unless customers/clients visiting and inappropriate)


  • Effective communication skills
  • Planning and organisation ability
  • Ability to manage suppliers, when required in conjunction with the engineer and sub-contractor manager, ensuring that the needs of the business are met at all times
  • Ability to think logically and clearly, able to make decisions and use their own judgement to reach the best conclusion(s) available during the life of the project(s)
  • Possess high level of commercial awareness, able to cost projects to ensure that the appropriate profit levels are achieved
  • High level of computer literacy including project management software
  • Prince 2 qualified or similar qualification or qualified by experience
  • Experience of managing projects, of value of at least £500k
  • Possess experience in supporting IT related projects, changes and roll-outs
  • Experience of managing various projects at the same time
  • Experience of meeting and managing customers and appropriate suppliers
  • Experience of managing 3rd party contractors and able to support engineers as required during the life of a project
  • Smartly dressed and well presented to create the right image in front of the customer
  • Flexible and willing to respond to short notice situations
  • Possess driving licence
  • Mobile - willing to travel to visit the customers and suppliers as required
  • No evidence of convictions whilst under the influence of alcohol or drugs, careless driving, undue care and attention or dangerous driving


  • Knowledge of: Cat 5/6 and power cabling infrastructure, stock control procedures, EPOS or similar industry

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