Job Description

Claims Handler - you will need at least 2 years experience of Insurance Claims

Working for a worldwide known, reputable Insurance Company in Central Croydon.

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

" Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
" Manage & respond to department email enquiries
" Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
" Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
" Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
" Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
" Identify and initiate potential recoveries from 3rd parties
" Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

It is important that you hold the following personal qualities:

Excellent communication skills and ability to empathise when required

Sound decision making ability encompassing diplomacy and patience when required.

Mature and confident approach to work duties

High attention to detail and quality focus

Flexible and adaptable to changing situations

Team player

Ability to prioritise multiple tasks and work under strict timescales

Self motivated and enthusiastic

Strong organisational and interpersonal skills.