Job Description

An exciting opportunity has arisen for a motivated individual to assist with a variety of administrative tasks within a busy Service Department. We are looking to recruit an Administrator to join a thriving business on permanent basis

Job Scope

You will be a core part of the team, responsible for the accurate logging and processing of service calls plus other general admin duties. You will ideally have worked within a customer support position previously, have an excellent eye for detail and a confidence in dealing with external clients and contractors by telephone.

Responsibilities

The core role the support of the Service desk team will include

To take ownership of logging, processing and closing a customer service calls
Identifying chargeable calls and raising sales invoices.
Posting purchase invoices
Resolve customer queries
Checking engineer worksheets; ensuring data is accurately recorded on Management system
Worksheet filing
Working with external contractors to ensure that customer service calls are picked and attended to in line with company required by date
Ensuring customer satisfaction at all stages in the service process
Action operators and engineers' attendance to a service requests

Job Requirements

A good communicator and well organised
A good all-round Computer literacy including knowledge of Microsoft Word and Excel
Experience in customer service and general administration
Excellent time management and reporting skills
Flexible approach to the working environment