Job Description

Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Service Administrator


Key Duties & Responsibilities

* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements

* Generating service schedules and sending reminders

* Booking PSV appointments

* Issuing workshop job cards

* Monitoring progress of vehicles in workshop

* Processing and closing out workshop job cards

* Assisting with invoicing

* Liaising with Workshop Foreman/Supervisors to maximise workshop loading and planning, to ensure efficiency and profitability

* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work

* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

* Ensuring customer satisfaction at all times through delivery of the companies `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently

* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing



Skills, Qualifications & Experience:

* Must have relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be highly desirable

* Be educated to GCSE standard or equivalent, including Maths and English

* Possess strong administration skills

* Possess excellent organisational skills and the ability to adapt to changing circumstances.

* Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally

* Possess an ability to structure workload in an efficient manner

* Be able to cope working under pressure

* Must be confident with telephone communication and possess a polite and professional telephone manner

* Possess an excellent level of computer proficiency

* Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision

* Have a full and clean driving licence

* Although not essential, some existing mechanical knowledge would be advantageous.



The successful candidate should be:



* Be a fast learner and be organised, methodical, proactive and enthusiastic

* Have the ability to work as part of a team and be able to work on own initiative

* Have a warm, friendly and outgoing personality

* Ensure that all communication reflects company standards

* Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require

* Be tenacious and of a questioning nature

* Be open and honest at all times and always work with integrity

* Possess a willingness to learn and succeed

* Insist on the highest quality work, whilst concentrating on efficiency's



Core hours of work will be Monday to Friday; 8:30am - 5:00pm with flexibility to work on occasional Saturday mornings will be required.

Salary will depend on background - £18,500 - £19,760



Please send CV via the link