Job Description

Job Title: Service Administrator

Reports to: Operations Director

Are you an organised, detail-oriented professional with a passion for customer service and operations? If so, we have an exciting permanent opportunity for you to join an established team in Barry as a Service Administrator. Our client is looking for an experienced service administrator who has worked with CRM systems.

Your day to day duties will include managing customers on the status of their service and repairs, updating the in-house CRM system during the process.

In this key role, you'll play an essential part in managing and supporting the service and repair of products. You'll interact with a range of customers, distributors, and internal teams, ensuring smooth processes, managing expectations, and maintaining high standards of service. This is a great opportunity to grow within a dynamic team while making a real impact on operational success.

Key Skills:

• IT Skills (CRM Systems)
• Excellent telephone manner
• Excellent written English skills
• Ability to prioritise own workload for customer success
• Work to SLA's and internal targets to deliver on customer expectations

We are looking for an upbeat, professional and friendly team member for our client.

Please apply now or contact Kerry Lewis in our Cardiff office for more information.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.