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Service Advisor

  • Location:

    Ballyclare

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Colleen

  • Contact email:

    colleen.farquharson@brookstreet.co.uk

  • Job ref:

    BEL/300185_1659951624

  • Published:

    over 1 year ago

  • Expiry date:

    19/09/2022

  • Startdate:

    ASAP

Job Description

Brook Street (UK) Limited is currently working on behalf of our client in Ballyclare to recruit a Full Time Customer Service Advisor..

Working closely with the sales and aftersales teams this is a central role ensuring we capture every opportunity to provide the best service, add value to all existing customers, and to assist in identifying new customers.

This position will be based in Templepatrick

DUTIES:

* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
* Booking in service visits for customer machines
* Completion of customer invoicing, ensuring accuracy throughout
* Liaising with the Service Manager to maximise regarding engineer planning
* Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
* Proactively contact customers regarding requirements and to follow up on satisfaction with our service
* Proactively building strong, positive long term relationships with customers
* Collating and reporting on feedback gained from customers
* Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Criteria:

* Educated to GCSE level
* Experience of working in a fast paced customer service, administration role
* Excellent organisational and prioritisation skills
* An excellent level of computer proficiency
* Experience or knowledge of the plant industry would be desirable
* Excellent customer service skills

Please send CV via the link

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