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Service Advisor

  • Location:

    Stafford, Staffordshire

  • Sector:

    Automotive

  • Job type:

    Permanent

  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Stephanie

  • Contact email:

    steph.david@brookstreet.co.uk

  • Job ref:

    TEL/12840_1554204013

  • Published:

    20 days ago

  • Duration:

    PERMANENT

  • Expiry date:

    2/05/2019

  • Startdate:

    13/05/19

Job Description

  • SERVICE ADVISOR
    STAFFORD
    £18,000 - £20,000 + Shift allowance
    4 on 4 off Shift pattern - 12-hour shifts

    Great opportunity to join this successful business as a Service Advisor within an automotive dealership.

    If you have worked for a dealership before in a similar role then I am keen to speak with you regarding this position.

    This person will be tenacious with excellent Customer Service skills and strong Time management.


    Duties

    To Manage the Customer Service Experience


    " Progressing service related work
    " Taking accurate diagnostic information and communicating this effectively
    " Dealing with price and estimate queries
    " Confident communicator - Liaising and attending meetings with Service Centre Manager, Workshop Controller and Technical staff
    " Recording customer requirements on arrival
    " Recording vehicle history on computerised system
    " Liaising with Managers and customers regarding the service progress delivery and collection of vehicles
    " To manage logistics of vehicles and parking on site
    " Dealing with customer complaints and concerns
    " Meet and greet all customers in a professional and friendly manner
    " Meet and assist customers collecting their new vehicles, introducing them to the service centre and accessories available.
    " To up-sell any work and/or accessories.
    " Providing reception cover and attending exhibitions and open days when required.

    Essential Attributes


    " Excellent customer service experience from an office environment
    " A passion for providing an excellent customer experience
    " Friendly and personable nature
    " IT literate
    " Excellent written and verbal communication skills


    A background or knowledge of the automotive industry would be an advantage ideally within Parts, Warranty or Service.

    For immediate consideration for this role, please apply via this advertisement.

    Contact: Steph or Emma 01952 299591
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