- SERVICE ADVISOR
£18,000 - £20,000 + Shift allowance
4 on 4 off Shift pattern - 12-hour shifts
Great opportunity to join this successful business as a Service Advisor within an automotive dealership.
If you have worked for a dealership before in a similar role then I am keen to speak with you regarding this position.
This person will be tenacious with excellent Customer Service skills and strong Time management.
To Manage the Customer Service Experience
" Progressing service related work
" Taking accurate diagnostic information and communicating this effectively
" Dealing with price and estimate queries
" Confident communicator - Liaising and attending meetings with Service Centre Manager, Workshop Controller and Technical staff
" Recording customer requirements on arrival
" Recording vehicle history on computerised system
" Liaising with Managers and customers regarding the service progress delivery and collection of vehicles
" To manage logistics of vehicles and parking on site
" Dealing with customer complaints and concerns
" Meet and greet all customers in a professional and friendly manner
" Meet and assist customers collecting their new vehicles, introducing them to the service centre and accessories available.
" To up-sell any work and/or accessories.
" Providing reception cover and attending exhibitions and open days when required.
" Excellent customer service experience from an office environment
" A passion for providing an excellent customer experience
" Friendly and personable nature
" IT literate
" Excellent written and verbal communication skills
A background or knowledge of the automotive industry would be an advantage ideally within Parts, Warranty or Service.
For immediate consideration for this role, please apply via this advertisement.
Contact: Steph or Emma 01952 299591