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Service Advisor / Administrator

Job Description

Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Service Advisor/ Administrator

Key Duties & Responsibilities

* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
* Generating service schedules and sending reminders
* Booking PSV appointments
* Issuing workshop job cards
* Monitoring progress of vehicles in workshop
* Processing and closing out workshop job cards
* Assisting with invoicing
* Liaising with Workshop Foreman/Supervisors to maximise workshop loading and planning, to ensure efficiency and profitability
* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
* Ensuring customer satisfaction at all times through delivery of the companies `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Skills, Qualifications & Experience
The successful candidate must be able to provide proof of, or demonstrate prior experience of, the following:

* Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be highly desirable
* Be educated to GCSE standard or equivalent, including Maths and English
* Possess strong administration skills
* Possess excellent organisational skills and the ability to adapt to changing circumstances.
* Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
* Possess an ability to structure workload in an efficient manner
* Be able to cope working under pressure
* Must be confident with telephone communication and possess a polite and professional telephone manner
* Possess an excellent level of computer proficiency
* Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
* Have a full and clean driving licence
* Although not essential, some existing mechanical knowledge would be advantageous.

The successful candidate will:

* Be a fast learner and be organised, methodical, proactive and enthusiastic
* Have the ability to work as part of a team and be able to work on own initiative
* Have a warm, friendly and outgoing personality
* Ensure that all communication relects company standards
* Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
* Be tenacious and of a questioning nature
* Be open and honest at all times and always work with integrity
* Possess a willingness to learn and succeed
* Insist on the highest quality work, whilst concentrating on efficiencies


Core hours of work will be Monday to Friday; 8:30am - 5:00pm with flexibility to work on Saturday mornings as required.

Please send CV vis the link in WORD FORMAT ONLY

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