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Service Analyst - NHS Digital

  • Location:

    Leeds

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Leeds CL

  • Contact email:

    LeedsCL.branch@brookstreet.co.uk

  • Job ref:

    HN8242_1631179961

  • Published:

    over 2 years ago

  • Duration:

    6 months

  • Expiry date:

    15/10/2021

  • Startdate:

    ASAP

Job Description

NHS Digital - Service Analyst
Location: Leeds (Mainly home working at present)
Hours: Monday - Friday (37.5 hours)
Pay: £12.74ph

This is an ongoing temporary 6 month position with the possibility of a further extension at the discretion of the business requirements.

ITIL Framework Knowledge or Experience is essential for this role.

About this role

We are looking for someone with solid experience in Service Desk and incident/problem management.

The role of a service analayst would require you to:

  • Be responsible for the daily management of all inbound and outbound customer facing Incidents via the Service Desk and Social Media for the NHS App.
  • Will require answering queries, escalating technical issues and being able to route customers to be able to manage their healthcare needs online.
  • Manage communication with relevant Stakeholders.
  • Manage the communication of Release and Change notifications.
  • Support Projects

Provide trend analysis and be responsible for producing relevant reports for senior stakeholders

Skills required

  • Excellent verbal and written communication skills
  • ITIL or ITIL Framework Knowledge
  • Relationship Management
  • Clear planning and organisation skills
  • Excellent team working skills
  • Can do attitude
  • Proficient use of MS office programmes especially MS Excel
  • Must have experience in communications
  • Must be able to effectively work from home
  • Minute taking experience preferable

*Graduates welcome*

If interested please apply and we will contact you directly if you have been shortlisted.

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