Our client in Bradford is looking for a Service Co-ordinator for a temporary contract that will lead to a permanent role for the right candidate.
" To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
" To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
" To provide a guarantee of payment to the repairing workshop on behalf of the customer
" Continuously inform and keep all parties updated on the progress of each case
Key requirements for the role:
" A levels of equivalent ideally with a technical orientation
" Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
" Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
" Previous call centre experience is desirable
" Excellent communication skills with the ability to communicate at all levels
" High levels of accuracy and attention to detail
" Good IT knowledge and experience
" Geographical knowledge throughout UK (desirable)
Hours of work are Monday to Friday 9am to 5pm, this is an immediate start role so please apply without delay if you have the relevant skills.