Job Description

Do you have experience as a Service Coordinator and experience of managing engineers? Are you looking for a new challenge with a leading, niche industrial sector based on the Wirral?

If so, this could be the perfect role for you. Working at the client`s head office on the Wirral, you will be the first point of contact for all service customers and be able to provide a professional and efficient customer service to all clients.

Benefits for this role include:

Competitive annual salary - ranging between £20,000 to £24,000 (depending on experience)

Competitive annual leave scheme

Basic working hours - ranging between Mon-Fri, 0800-1800

Day to day duties for this role include:

Managing engineers on a daily basis - arranging all reactive and quoted jobs.

Scheduling engineers to attend jobs within a set time period.

Ensuring valid Purchase Orders are received for any specific call out requests.

Assisting customers with general and job specific enquiries.

Commercially aware and forecast works within that specific set area.

Maintaining and owning both Customer & Internal Portals and Trackers.

To successfully apply for this role, you must have the following experience:

At least 2 years experience in a customer service focused role - ideally within an engineering or industrial focused company.

GCSE English and Mathematics at Level C or above.

Worked towards tight timescales, under pressure and worked towards KPI`s previously.

Knowledge of Microsoft office.

Excellent telephone manner and core communication skills.

If you fit the above criteria, please apply directly and to speed up your pre-registration, complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx

If you require any further information for this role, please call Daniel on 0151 242 6090 or alternatively e-mail at