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Service Delivery Manager

  • Location:

    London, England

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £38890 - £44503 per annum

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    [email protected]

  • Job ref:

    BMH/_1650443290

  • Published:

    29 days ago

  • Expiry date:

    1/06/2022

Job Description

THE ROLE

Allied Health, Family Support and Day Services Manager.

We are looking for a dynamic and innovative professional to provide operational management and leadership to Marie Curie's Allied Health, Family Support and Day services at their Hospice in Hampstead and their community services across London.

Their Allied Health, Family Support and Day service comprises a wide variety of disciplines and is responsible for the delivery of expert, person centred support and advice; rehabilitation; symptom management; end of life care; day services; and spiritual and bereavement support to patients and their families.

KEY RESPONSIBILITIES/DUTIES

  • You will provide professional leadership and operational management for the social workers, spiritual care coordinators, physiotherapists, occupational therapists and any other allied health professional for example, visiting professionals such as dieticians, chiropodists etc.
  • You will ensure the allied health services team deliver high quality, evidence based, safe, person centred care which comply with regulatory and best practice requirements
  • You will participate in the organisational development of the company as a dynamic palliative care organisation in the UK
  • You will play an active part in raising the profile of the Charity in both London and nationally as a leading provider of Specialist Palliative Care
  • You will be expected to work closely with other senior staff in the charity to raise the profile of the company and overall income through voluntary fundraising
  • You will be accountable for the management of and leadership of the Allied Health Services and Family Support Team, including volunteers
  • Responsible for and leads on patient and carer involvement (local expert voices participation), ensuring expertise is disseminated across London
  • Responsible for leading on and participates in service improvement innovations that reflect evidence-based care and interventions, ensuring changes in practice are planned, communicated and delivered with agreed outcomes clearly defined and aligned to the organisational strategic plan
  • Responsible for keeping up to date with changes within the statutory and independent sector and ensures the hospice and community teams are kept up to date with any changing practice
  • Accountable for the recruitment, development line management and provision of allied health professionals engaged in the care and treatment of patients and families
  • Takes responsibility for developing and monitoring volunteer roles to support service delivery within the AHP and family support services
  • Accountable for ensuring communication with direct reports occurs in a structured and formal manner via regular team meetings and management supervisions as appropriate
  • Accountable for ensuring that all staff undertake an appropriate appraisal process
  • Accountable for ensuring that volunteers have regular support through group supervision
  • Attends and contributes to place-based and hospice management / operational team meetings
  • Responsible for the monitoring the effective use of resources
  • Participates in the Place-based on call rota and provide senior on-site management at the Hospice as required
  • Responsible for the investigation and reporting on all accidents, untoward incidents and complaints relating to the allied health services and family support team and participates in the investigation of other incidents across the hospice and place as requested
  • Accountable for maintaining a safe environment for patients, visitors and staff, ensuring that staff are aware of their responsibility in relation to health and safety
  • As a member of London Senior Management Team participate in the development implementation and delivery of all plans and targets

PERSON SPECIFICATION

  • Experience of Management and Leadership of teams, including performance management and personal development, to drive high performance
  • Experience of developing team/function strategies and plans to improve service utilisation, service quality and user experience
  • Evidence of excellent interpersonal skills, including effective communication and negotiating
  • Experience of working with diverse communities and patient groups to jointly develop services which improve patient experiences
  • Ability to work sensitively in a confidential setting
  • Ability to manage competing workloads and meet deadlines
  • Experience of working within a multi-disciplinary context
  • Demonstrable experience of working with individuals and families in complex situations
  • Understanding of the delivery of health & social care in a devolved context
  • IT skills
  • Counselling skills
  • Senior Management Experience
  • Willingness to travel

SALARY AND WORKING HOURS

  • Salary is £38,890 - £44,503
  • Full time - 37.5 hours per week
  • Monday - Friday, 9am - 5.30pm
  • At least 3 days a week in the hospice, flexibility for hybrid working

BENEFITS

  • Remote working
  • Continued access to NHS Pension Scheme (subject to eligibility)
  • Company Pension Scheme
  • Season ticket loan
  • Loan schemes for bikes; computers and satellite navigation systems
  • Continuous development
  • Industry leading training programmes
  • Employee Assistance Programme
  • Flexible Working

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