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Service Desk Administrator

Job Description

Brook Street Recruitment is working with our client in Ballyclare to recruit an experienced Customer Service Administrator to join their expanding team.

Applicants for this role should have Office based customer service experience,strong communication skills and have GCSE English and Math's


Key Duties & Responsibilities

* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
* Generating, amending and updating service schedules and sending reminders
* Vehicle and customer database management - Booking PSV appointments
* Issuing workshop job cards and monitoring progress of vehicles in workshop
* Processing and closing out workshop job cards and assisting with invoicing
* Creating maintenance contract quotes and selling maintenance contracts
* Liaising with other departments for job planning, to ensure efficiency and profitability
* Contacting customers to inform them of any additional work required and providing accurate quotations
* Contacting customers upon job completion, competently explaining the work that has been carried
* Arranging vehicle collection/delivery
* Ensuring customer satisfaction at all times through delivery of the company committments
* Assisting with customers follow up to ascertain service level satisfaction~
* Ensuring that all customer complaints are handled courteously and efficiently
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Job Requirements & Qualifications

* Previous office based customer service experience
* Possess extremely strong administration skills
* Possess excellent organisational skills and the ability to adapt to changing circumstances.
* Possess the ability to communicate effectively at all levels, verbal and written - internally and externally
* Possess an ability to structure workload in an efficient manner
* Be able to cope working under pressure
* Must be confident with telephone communication and possess a polite and professional telephone manner
* Possess an excellent level of computer proficiency
* Be able to work effectively as part of a team
* Possess the ability to work effectively with minimal supervision
* Have a full driving licence


Please send CV via the link

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