Job Description

Brook Street Recruitment is working with our client in Ballyclare to recruit an experienced Customer Service Administrator to join their expanding team.


Key Duties & Responsibilities

o Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
o Generating, amending and updating service schedules and sending reminders
o Vehicle and customer database management
o Booking PSV appointments
o Issuing workshop job cards and monitoring progress of vehicles in workshop
o Processing and closing out workshop job cards and assisting with invoicing
o Making outbound sales and customer care calls and managing key customer relationships
o Creating maintenance contract quotes and selling maintenance contracts
o Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
o Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
o Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
o Ensuring customer satisfaction at all times through delivery of the Volvo `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
o Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Job Requirements & Qualifications
o Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
o Be educated to GCSE standard or equivalent, including Maths and English
o Possess extremely strong administration skills
o Possess excellent organisational skills and the ability to adapt to changing circumstances.
o Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
o Possess an ability to structure workload in an efficient manner
o Be able to cope working under pressure
o Must be confident with telephone communication and possess a polite and professional telephone manner
o Possess an excellent level of computer proficiency
o Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
o Have a full driving licence
o Although not essential, some existing mechanical knowledge would be advantageous.

Please send CV via the link