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Service Desk Advisor

  • Location:

    County Antrim

  • Sector:

    Customer Service

  • Job type:


  • Salary:


  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    7 days ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Advisor

Key Duties & Responsibilities

Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
Generating, amending and updating service schedules and sending reminders o
Vehicle and customer database management
Booking PSV appointments
Issuing workshop job cards and monitoring progress of vehicles in workshop
Processing and closing out workshop job cards and assisting with invoicing
Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts
Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Educated to GCSE Level - Must have English and Maths
Strong communication skills - written and verbal
Proficient with Microsoft Suite

Please note - the Service Advisor role is a 47-hour week to cover a rota
Mondays to Thursdays from 08:00-21:00 ( working one late finish between these shifts )
Fridays working between 08:00-18:00
Saturdays from 07:00-14:00 - usually one in four

Please send CV to Colleen Farquharson via the apply link

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