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Service Desk Analyst

  • Location:

    Durham, County Durham

  • Sector:


  • Job type:


  • Salary:

    Up to £11.2 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:

    25/01/21 16:41:00

Job Description

Our client is based in the Durham area and is looking for someone to join their existing team, initially on a temporary basis, but there is the potential to move to a permanent position in due course. This is a fantastic opportunity for someone who has basic IT knowledge and is looking to work within the public sector.

Our client deals with the central functions of a Government Department and your role will be as a first point of contact on their Service Desk taking calls from customers and stakeholders who are part of the wider Government Department across the North of England. This will be a home working role initially but could move back to the office once COVID restrictions are lifted. You will undertake various duties that sit with the position, which will include, but not be limited to:

Deliver excellent Customer Service to all users and stakeholders
Trouble shooting basic issues and resolving where possible at first contact
Escalating issues that are unable to be resolved at first point of contact
Any administrative requirements that link to the above

This role is initially on a temporary basis working 37.5 hours a week. The pay rate will be £11.20 p/h.

The successful candidate should ideally have outstanding Customer Service skills, and a good knowledge of basic IT Service Desk work and be confident in their ability to learn new systems quickly to make decisions on time required for resolution. They should also have excellent communication skills and be well organised as well as being able to use their own initiative


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