Job Description

Are you looking for a new opportunity in the public sector? Do you have a sound understanding of IT? If this sounds like you, please read on to find out more about this exciting opportunity.

We are thrilled to support our well established and high profile public sector client in their search for a long term temporary Service Desk Analyst.

Key Facts-

Pay Rate: £11.53 per hour

Contract: Temporary, 6 - 12 months.

Location: Home-based , however must live local to the North East / Newcastle to attend the office for training if required.

Hours: 37 hours a week, Monday to Friday.

Start date - ASAP (subject to compliance deadlines)

Job Purpose-

The IT Service Desk will form the central point of contact for all technology related incidents, service requests and queries. The role of the Service Desk Analyst is to provide first and second line support for all NHSBSA employees. The Service Desk Analyst is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

As the ideal candidate, you will;

Expereince in:
- CMBD
- ITSM TOOL
-SERVICE DESK PLUS.

• Have a background in IT / Service desk
• Be a skilled communicator with a professional telephone manner
• Able to follow processes
• Possess excellent organisational skills
• Possess a keen eye for detail with a high level of accuracy

Must have:
A suitable environment to work from home.
Able to work flexible hours.

If you have the skills and knowledge we're looking for, we'd love to hear from you! Please do not hesitate to submit your online application today!Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five working days, please assume you have been unsuccessful on this occasion.